Compromised Debit Cards
You may have read it in the paper or seen it in the news, there has been a lot of media attention in relation to your debit card information being compromised. In an effort to educate our customers about compromises and how Renasant Bank handles compromise notifications, we have put together some helpful information and answered some of your most commonly asked questions.
What is a compromised card?
A compromised card is a card that is at risk of being used fraudulently.
Cards may be compromised due to computer theft, unauthorized network intrusion,
or any type of suspicious activity.
How long will it take to receive my replacement card and PIN?
Most cards are received within 5-7 business days. PIN numbers will follow within 2-3 days.
How do I activate my new card?
Your new Card can be activated at any Renasant ATM by conducting an account inquiry or by conducting a transaction at any merchant where cards are accepted. If activated at a merchant, it is not activated for ATM withdrawals until an inquiry is conducted at an ATM location.
Can my PIN number be changed?
Yes. Activate your card at any Renasant Bank ATM. Once the card is activated, you will have the ability to change your PIN.
How does Renasant Bank react to compromise notifications?
Renasant Bank takes every compromise seriously and requires issuance of replacement cards for affected customers. Customers will receive e-mail and/or written notification if their card data has been compromised. The notification will provide detailed information on obtaining a replacement card.
Does this mean I have fraud on my account?
Not necessarily. In fact, among the list of card numbers we periodically receive, only a few are affected by fraud. Take the opportunity to review your monthly statement(s). Remember to review your daily transactions in Online Banking.
When notified about a card compromise, do all financial institutions block and reissue cards?
No. Some institutions do not reissue cards at all, nor do they notify their customers of a compromise. They leave it to their customers to discover fraudulent transactions (if any) posted to their account(s).
What do I need to do if I discover fraud on my account?
If your card has not been blocked already, call Renasant Bank immediately. You should complete our Cardholder Dispute Form with Affidavit. If you have any questions about the form, please call the bookkeeping department at 678 454-2250.
What if I have monthly preauthorized debits made to my compromised card number?
You should contact the merchants(s) immediately upon receipt of your replacement card(s) and provide them with the new card number and expiration date.
Am I a victim of identity theft?
Most likely not. The data contained in the database in question was limited to card information.
